Accessibility Statement

Our Commitment

Everyone deserves access to wellness. We're committed to ensuring our platform is accessible to people of all abilities and assistive technologies.

Last updated: December 23, 2025

Accessibility Standards

Kowhai Coaching strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities.

Accessibility Features

Navigation and Structure

Keyboard navigation: All interactive elements are accessible via keyboard
Skip links: Skip to main content functionality
Logical heading structure: Proper heading hierarchy for screen readers
Focus indicators: Clear visual focus indicators for keyboard users

Visual Design

Color contrast: Minimum 4.5:1 contrast ratio for text
Scalable text: Text can be enlarged up to 200% without loss of functionality
Alternative text: Descriptive alt text for all images
Color independence: Information not conveyed by color alone

Forms and Interactions

Form labels: Clear labels associated with all form controls
Error identification: Clear error messages and instructions
Touch targets: Minimum 44px touch targets for mobile users
Timeout warnings: Advance notice of session timeouts

Mobile Accessibility

Responsive design: Fully functional on all device sizes
Touch-friendly: Appropriate spacing and sizing for touch interaction
Orientation support: Works in both portrait and landscape modes
Zoom support: Content remains functional when zoomed to 500%

Assistive Technology Support

Our platform has been tested with:

Screen readers: NVDA, JAWS, VoiceOver
Voice control: Dragon NaturallySpeaking, Voice Control
Keyboard navigation: Tab, arrow keys, and keyboard shortcuts
Browser zoom: Up to 500% magnification

Known Limitations

We're continuously working to improve accessibility. Current known limitations include:

Some third-party payment processing forms may have limited accessibility features
Certain data visualization charts may require alternative text descriptions
Video content may require captions (we're working on this)

Feedback and Support

We welcome feedback about the accessibility of our platform. If you encounter accessibility barriers, please let us know:

Accessibility Contact

Email: info@kowhaicoaching.nz
Subject Line: "Accessibility Feedback"
Response Time: Within 2 business days

What to Include

Description of the accessibility barrier
Page or feature where you encountered the issue
Assistive technology you're using (if applicable)
Browser and operating system information

Alternative Access Methods

If you're unable to access certain features online, we offer alternative ways to access our services:

Phone support: Call us to access account information or book sessions
Email assistance: We can provide information via email
Document formats: Materials available in alternative formats upon request
Personal assistance: One-on-one help with platform navigation

Ongoing Improvements

We're committed to continuous improvement of our accessibility features:

Regular audits: Quarterly accessibility reviews
User testing: Testing with users who have disabilities
Staff training: Ongoing accessibility training for our team
Technology updates: Implementing new accessibility technologies

Legal Compliance

This accessibility statement reflects our commitment to compliance with:

Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
New Zealand Human Rights Act 1993
New Zealand Disability Strategy
International accessibility best practices